Award-Winning Service Provided by My Holiday Home Insurance
Here at My Holiday Home Insurance, we’re passionate about the treatment of our customers, whether it the first time a customer is speaking to us, they are renewing their insurance or calling to make a claim. Although we are one of the UK’s leading providers of holiday home insurance, we are a family run business and we stick to traditional service values. We want our customer service to leave a lasting impression, which is why we take the time to listen and understand our customers, so we can cater to their individual needs, providing the most comprehensive cover available for their property.
We insure more than 50,000 leisure policyholders across the UK and have over 19 years’ experience. We understand that your holiday home is a large investment for you, so it’s even more important that you get the right level of cover to protect your home. We have insurance policies designed to give you the most comprehensive cover available, which provide you with the added peace of mind, that should the worst happen your investment is covered.
2024 Customer Experience Award Winners
The Customer Experience Award is open to any UK-based insurance business and the judges were looking for those who had clearly demonstrated an excellent level of engagement at every point of the customer journey from marketing to sales to customer service and claims. Proof was required on how this impacted the customer experience and how policyholders and prospective policyholders feel towards the brand. We had to demonstrate how we provided the very best experience to our customers throughout the lifecycle of a policy, as well as how we have introduced online processes to make sure that the customer experience was smooth, reducing any barriers that might prevent them from obtaining a quote or renewing their insurance. This relates to the availability of our services out of hours, where customers can now renew their policies online and also obtain an insurance quote using our quote and buy online facility.
2024 Feefo Platinum Trusted Service Award Winners
The Feefo Platinum Trusted Service Award is given to businesses who use the Feefo platform to collect genuine customer reviews and insights. This customer service award is an independent seal of excellence designed to give businesses recognition for delivering exceptional customer experiences.
When My Holiday Home Insurance received this award, we were extremely excited because this is the fifth consecutive year. The award is based on the feedback of real customers, which really is a true testament of the type of service each and every customer can expect to receive when they contact us. Customers are the most important judges of all and this award provides recognition for how hard we work to provide the very best customer journey. Everyone at My Holiday Home Insurance is fully committed to the highest quality of service, so we understand how important it is to listen, understand and respond to our customers. Click here to read more about this award.
2020 Personal Lines Broker of the Year Award Winners
We have just been announced as winners of this year’s Personal Lines Broker of the Year Award 2020, one of the most prestigious awards within the insurance sector. This UK Broker Award recognises and celebrates excellence and innovation, identifying stand-out brokerages who are setting the standard for others to follow in the personal lines market. To be shortlisted for this award, businesses had to demonstrate that they had achieved growth in a competitive market and a proven track record of adapting in challenging conditions.
The Personal Lines Broker Award was open to any insurance broker providing insurance to individuals and this year received the largest amount of submissions ever in the history, making this one of the most sought after award in the insurance industry. Winning this award really is an achievement we are extremely proud of, as we are so passionate about the way we treat and look after our customers. Putting our customers first is paramount within our business and winning this award has reinforced that our approach of sticking to traditional service values, truly is the right thing to do. Read more here and see the moment we were announced as winners.
Insurance Times Claims Excellence Award Winners
The Insurance Times Claims Excellence Award is designed to recognise and reward excellence across claims – the company, teams and individuals who have direct contact with customers in their hour of need. This vitally important part of the sector continues to be at the forefront of innovation and outstanding customer service.
My Holiday Home Insurance policies are designed to give you the best cover at competitive premiums but the true test of any insurance policies is when you need to make a claim. We do our very best to help you resolve any claims/disputes in a timely and professional manner, and our award-winning claims service is testament to the service that our claims team provides. We have in-house claims coordinators who are there to make sure your claim processes in a timely manner, so you really are in good hands when you insure with My Holiday Home Insurance.
